Hoki138 takes every player's privacy seriously. This Policy clearly explains how we collect, use, store, and protect your personal information when you use our platform.
Six core commitments to protecting the personal data of hoki138 players
All communications between your device and hoki138's servers are protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading financial institutions, including Maybank and CIMB.
The personal and financial data of hoki138 players is stored on servers protected by multiple layers of security, including firewalls, intrusion detection, and regular backups at separate locations.
Hoki138 has never sold, rented, or traded players' personal data to any third party for marketing or commercial purposes, and will never do so without your explicit consent.
Hoki138 players have the full right to access, correct, and request deletion of their personal data at any time. The request process is straightforward and resolved within 14 business days.
The hoki138 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We manage your data in accordance with the data protection principles set out in Malaysian legislation.
You may opt in or out of marketing communications from Hoki138 at any time through your account settings. Your preference will be updated within 48 business hours of the request being received.
Hoki138 (hoki138.wine) is an online casino entertainment platform operating for the Malaysian market. We understand that your trust depends not only on fair gameplay and fast payouts, but also on how responsibly we handle your personal information.
This Privacy Policy clearly and transparently explains the types of personal data Hoki138 collects, the purposes for which it is used, who may receive it, how long it is retained, and your rights as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA).
This Policy applies to all users of the Hoki138 platform, including website visitors, registered members, and users of our iOS and Android mobile apps. By continuing to use the Hoki138 platform, you confirm that you have read and understood this Privacy Policy.
hoki138 Privacy Officer: For any privacy or data protection enquiries, contact us by email at support@hoki138.wine. We aim to respond to all enquiries within two (2) working days.
Hoki138 collects personal data from various sources throughout your interactions with our platform. Below are the categories of data we collect and how we collect them:
| Data Category | Examples of Information | Time Collected |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | During registration / KYC |
| Contact Information | Phone number, email address, residential address | During registration / KYC |
| Financial Information | Bank account numbers, deposit/withdrawal transaction records (MYR) | During financial transactions |
| Verification Documents | MyKad copy, bank statements, proof of address | During the KYC process |
| Communication | Customer support messages, feedback, and complaints | Throughout the period of use |
When you browse the Hoki138 platform, our systems automatically record technical information necessary for the smooth and secure operation of the platform:
Hoki138 does not collect biometric data such as fingerprints or facial recognition, and does not access your device's contacts, photos, or GPS location without your explicit consent.
Hoki138 uses the personal data collected solely for the following purposes. We will not use your data for any other purpose without notifying you in advance:
Hoki138 processes your personal data on valid legal grounds under Malaysia's PDPA and applicable data protection principles. Depending on the purpose of processing, the bases we rely on are:
Hoki138 does not sell or rent players' personal data to any party for marketing purposes. Your data may be shared with selected third parties only in the following situations:
Hoki138 works with third-party service providers who help us operate the platform. These include payment processing providers (DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks gateways), gaming software providers, and cloud infrastructure providers. All such providers are bound by strict confidentiality and data protection agreements with hoki138.
Hoki138 may be required to disclose data to Malaysian government authorities, regulatory bodies, or law enforcement agencies where mandated by applicable law, court order, or in connection with a legitimate financial crime investigation.
In the event of a merger, acquisition, or sale of Hoki138's assets, player data may be transferred to the receiving entity. You will be notified in advance via your registered email if such a change occurs, and you will have the option to close your account if you do not agree.
Cross-Border Data Transfers: Where data needs to be transferred outside Malaysia for operational purposes, Hoki138 ensures equivalent protection is applied through appropriate contractual arrangements in line with Malaysia's PDPA requirements.
Hoki138 implements comprehensive technical and organisational security measures to protect players' personal data from unauthorised access, disclosure, alteration, or unlawful destruction.
Key technical security measures we have implemented include:
While hoki138 takes all reasonable precautions, no security system is completely impenetrable. If you suspect any unauthorised access to your hoki138 account, please contact our support team immediately.
You are responsible for keeping your hoki138 username and password secure. Do not share your login credentials with anyone, including hoki138 support staff — we will never ask for your password through any communication channel.
Hoki138 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.
| Data Category | Retention Period | Basis |
|---|---|---|
| Active account information | For as long as the account remains active | Contractual necessity |
| Financial transaction records (MYR) | 7 years after transaction | AML/PDPA legal requirements |
| KYC Documents | 5 years after account closure | Legal compliance |
| Support communication records | 2 years | Legitimate interests |
| Gaming activity data | 3 years | Platform operations & security |
| Marketing data (with consent) | Until consent is withdrawn | Consent |
Once the retention period expires, Hoki138 will delete or anonymise the data securely and irreversibly.
Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data held by hoki138:
Request a copy of your personal data held by Hoki138 in a human-readable format.
Request corrections to inaccurate or outdated data via your profile page or our customer support team.
Request data deletion under certain circumstances – subject to minimum statutory retention obligations.
Object to data processing for direct marketing purposes or on the basis of Hoki138's legitimate interests.
Request your data in a structured, machine-readable format for transfer to another platform.
Request a restriction on data processing while a dispute regarding data accuracy or the basis for processing is being investigated.
To submit any of the data rights requests above, please contact hoki138 by email at support@hoki138.wine with the subject line "Personal Data Rights Request". We will process your request within 14 working days.
Identity Verification: To protect your privacy, hoki138 is required to verify your identity before processing any data rights request. This ensures that information is only disclosed to the legitimate account holder.
Hoki138 uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and analyse platform usage patterns. The following are the types of cookies we use:
Essential Cookies (Cannot Be Disabled):
Preference Cookies (Can Be Disabled in Settings):
You can manage cookies through your web browser settings or via your Hoki138 account settings. Please note that disabling essential cookies may affect platform functionality, such as the ability to log in or place bets.
The Hoki138 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. All registration applicants must confirm they are 18 years of age or older during the registration process.
If Hoki138 discovers that personal data of a child has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. If you become aware that your child has registered an account with Hoki138, please contact us immediately at support@hoki138.wine.
Hoki138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how we protect player data.
When material amendments are made, Hoki138 will notify players via:
Continued use of the hoki138 platform after the effective date of any amendments constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
Policy Archive: Previous versions of the hoki138 Privacy Policy are kept on record and can be requested by emailing our privacy team. This is in the interest of compliance and transparency for our players.
If you have any questions or concerns, or wish to submit a personal data rights request regarding how Hoki138 handles your information, we encourage you to reach out through the following channels:
If you are not satisfied with how Hoki138 has handled your privacy inquiry after contacting us, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Commissioner under the provisions of PDPA 2010.
We value the trust you place in hoki138 and are committed to continuously improving our data protection practices, so every player on our platform can enjoy genuine peace of mind.
Hoki138 protects your privacy at every step. Join over 500,000 Malaysian players who enjoy complete peace of mind on our platform.